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August 2, 2013 at 11:00 AM

Waiter rant? Nope! Raves only

nancy_sushiland

Left: Robbie McGrath, daytime bartender at Matt’s in the Market, is a pro’s pro — and one of this stellar restaurant’s biggest draws. Right: Yasushi Agata keeps things rolling and keeps his customers satisfied at Sushi Land on lower Queen Anne. (Photos by Ellen Banner / The Seattle Times)

I’ve written plenty about restaurant service.

A dozen years ago, when I was still writing restaurant criticism — and fielding frantic calls from restaurateurs crying “Good help is hard to find!” — I penned this very personal column. In 2004, I discussed what happens when service goes south. Readers responded in droves (read some of what they had to say). In 2005 I offered the Ten Commandments of Restaurant Behavior: common courtesies that should help make dining out a more civilized endeavor for restaurant patrons and the folks who serve them (they stand, today). When a reader wrote in praise of a particular waiter in 2007, complaining about shared-tipping practices. I jumped into the tipping pool to help explain where tip-dollars end up and heard back from some very vocal folks on both sides of the tipping-for-service fence. Today, in my cover story for Weekend Plus, I gave a shout-out to a handful of the many restaurant folks who always make my day. Among them? The two guys above. I invite you to join in, sharing the names — and locations — of your favorite “service providers.”

0 Comments | Topics: Nancy Leson, restaurant service, Robbie McGrath

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