What took so long?
Complaints about account problems have been floating around for months, but the company finally fessed up Friday after they were called on it by outspoken security researcher Kevin Finisterre, the “Month of Apple Bugs” guy. ComputerWorld has the rundown and links to Finisterre‘s online account (of the situation).
In other words, you could use “Rockford Files” techniques to talk the customer service reps into giving out account information. Hyrb said they’re being retrained.