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Brier Dudley's blog

Brier Dudley offers a critical look at technology and business issues affecting the Northwest.

October 18, 2011 at 12:16 PM

Sony TV recall: What to expect

If you’re among the millions of Sony Bravia TV owners affected by last week’s recall, here’s what to expect from the process.

I went through the process this morning to be sure that the 40-inch LCD set I bought at Costco a few years ago won’t overheat and catch fire.

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The first step was scheduling an appointment through Sony’s Web site, which unfortunately requires that you block out four to eight hours to wait for the technician. Sony contracts with a service agency that mostly handles PC repairs for companies such as Lenovo and Dell.

My appointment was for between 8 a.m. and noon, and the tech called around 8:30 to say he’d be there after 10. He arrived at 10:30 and the actual process took about 30 minutes. The appointment took a bit longer because the tech’s meter failed and he had to run down to Radio Shack for a new one.

Most surprising was how big the components are inside an LCD set that’s only three or four years old. It’s amazing that the industry is able to produce such sleek, inch-thick sets nowadays. It’s similar to the way phones have become slimmer and faster over the same period, but with displays ten times smaller.

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The recall is actually a test to see that two pathways on the circuit board have between 42 and 60 ohms of resistance. If so, the set’s fine and nothing needs to be done. Otherwise you’re looking at having parts replaced during the visit.

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There was no problem with my TV and it wasn’t a huge problem to unhook everything and dismount the set. Fortunately the adhesive strips in the Nintendo Wii sensor bar still worked after pulling it off for the servicing, and everything’s back in place.

My only gripe is that you can’t narrow down the scheduling window. Sony shouldn’t make people sacrifice four to eight hours to wait for a brief service call to fix a potentially dangerous manufacturing defect.

Comments | Topics: Digital TV, Gadgets & products, Sony

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