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Brier Dudley's blog

Brier Dudley offers a critical look at technology and business issues affecting the Northwest.

April 10, 2012 at 9:52 AM

Help desk weirdness: Elvis, cat hair and more

If you think dealing with tech support is a challenge, imagine what it’s like for the help desk dealing with callers.

A survey of information technology bosses found some goofy requests. The survey of more than 1,400 chief information officers was done by hiring firm Robert Half Technology.

A sample of the “strangest or most unusual” requests the CIOs or their tech support teams had received:

How do I clean cat hair out of my computer fan?

How do I remove a sesame seed from the keyboard?

I need help drilling holes in the wall.

Can you come over and plug in this cord for me?

I need you to install a video monitoring system.

Can I turn on the coffee pot with my computer?

I dropped my phone in the toilet. What should I do?

I want to download software to change an audio file to video.

How do I pirate software?

Some special requests for the help desk:

We need you to fix the microwave in the lunchroom.

Can you recommend a good dry cleaner?

Can you help me fix my chair?

Can you help us get money out of the vending machine?

I can’t find my packages online! Can you help me?

Can you help me fix my toilet?

My car’s cup holder is broken. Can you fix it?

Can you help me repair a washing machine?

Where can I find a video of Elvis Presley online?

Comments | More in | Topics: Tech work

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