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Brier Dudley offers a critical look at technology and business issues affecting the Northwest.

September 25, 2012 at 1:26 PM

Comcast adds 180 jobs in Puget Sound

This may soften the blow of your monthly Comcast bill — just a bit.

The company today said it’s creating 180 new jobs in the Puget Sound region, where call centers handle customer support for Comcast customers in the western U.S.

Call centers in Everett and Lynnwood are adding 140 jobs and a center in Fife is adding 40 positions. They’ll be in addition to the 1,300 call center employees Comcast already has in the state.

The Puget Sound region is benefiting from Comcast’s new strategy to align its call centers — or “care facilities” — into specialized “Centers of Excellence” that handle specific products and services, the release said.

Workers in Fife take calls from Comcast customers ordering new services and those in Lynwood and Everett provide help with products and services.

The news isn’t so Comcastic in California, where the realignment is resulting in the loss of about 1,000 jobs at three call centers that are closing.

Their work is being transferred to centers in Washington, Oregon and Colorado, according to a Sacramento Bee story on the Comcast layoffs today.

Comments | Topics: call centers, Comcast, customer service

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