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HealthCare Checkup

The Seattle Times health-care team tracks the local impact of the Affordable Care Act.

October 2, 2013 at 12:41 PM

Still problems for some visitors to wahealthplanfinder.org

A press release issued just before 5 p.m. on Wednesday said that even with the technical problems the site had 170,487 page views and 6,199 calls to the call center on October 1.  In addition, as of October 2, 6,385 user accounts had been created.  The press release also indicated that some users would still experience slow performance and an inability to complete forms until further fixes are implemented.  And WHBE advised consumers that the site would not be available from 10 p.m. Wednesday until 6 a.m. Thursday due to maintenance operations.

While I was finally able to create a user account this afternoon, and while I found page loads to have speed from an average of over a minute to approximately 20 seconds, when I called customer service, I received a recorded message indicating that the site could not currently take applications, but that they were working on resolving the problems.  A live customer service operator confirmed the problem and advised me to check back later in the week or even tonight.

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