October 14, 2013 at 10:08 AM
Exchange site still has kinks to iron out
By all accounts, despite its early bumpy start, the state exchange website — wahealthplanfinder.org — has been doing far better than the federally run site for states that are not managing their own exchanges. But there are still a few potentially confusing design glitches. The latest I’ve run into is that if you are searching for plans and neglect to specify the relationship of a household member you’ll still be allowed to move to the next page where you view plans. Unfortunately, the filters for sorting plans will not be active and there is no error message indicating why. It’s also not evident how to get back to the previous page. The back arrow in your browser doesn’t do the trick. It turns out the only way to get back is to click on one of the “edit” links in the upper-left corner.
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