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HealthCare Checkup

The Seattle Times health-care team tracks the local impact of the Affordable Care Act.

December 4, 2013 at 7:29 AM

Healthplanfinder website down for unscheduled maintenance

The website for Washington Healthplanfinder, the state’s online insurance marketplace, was down most of Tuesday for unscheduled maintenance and will be offline Wednesday morning until noon, according to the Washington Health Benefit Exchange, which operates Healthplanfinder.

The website was taken offline Tuesday after users reported “intermittent slowness and outages” on the site, according to an update posted at 8:30 a.m. Tuesday by the Exchange.

By 10:50 a.m., the Exchange’s IT team took down the site for “quick maintenance.”

Healthplanfinder was back online by 1 p.m. But it wasn’t running for long.

By 2 p.m., the website was taken down again for further maintenance. According to the Exchange’s status update, “After bringing Healthplanfinder back online, the IT team discovered that some users are still experiencing intermittent slowness and outages. Any update will be posted here when available.”

At 7:30 p.m., the Exchange posted an update that Healthplanfinder was expected to be back online at noon Wednesday.

The deadline for enrolling in health insurance coverage through Healthplanfinder is Dec. 23 for coverage that begins Jan. 1, 2014.




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