At Washington Healthplanfinder, the online exchange marketplace now processing applications for health insurance and tax credits, a last-minute surge means customer-support staffers will be working through the weekend.
Over the past week, 17,000 people have enrolled, bringing the total to more than 50,000 individuals who have selected and bought a private health plan, Healthplanfinder officials said.
The looming deadline for coverage beginning Jan. 1 is 11:59 p.m. Monday, Dec. 23. However, people who start applications by the deadline but can’t complete them will have extra time to straighten out errors and arrange payment.
Richard Onizuka, the Washington Healthplanfinder CEO, wants to make sure nobody is confused about deadlines. Residents must have started an application by Monday and follow a step-by-step process to receive coverage by Jan. 1.
Affected customers should be on high alert to receive notifications from Washington Healthplanfinder about important steps to bypass or fix errors affecting their application.
If you don’t need coverage by Jan. 1, take a break: Your deadline to sign up and pay is March 31, 2014.
If you’re seeking coverage under Washington Apple Health (Medicaid), you may apply and complete renewals via wahealthplanfinder.org throughout the year.
Questions about Healthplanfinder should be directed to the toll-free Customer Support Center at 1-855-923-4633; Apple Health questions can be directed to the toll-free hot line at 1-800-562-3022 or emailed to AskMedicaid@hca.wa.gov.