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HealthCare Checkup

The Seattle Times health-care team tracks the local impact of the Affordable Care Act.

August 14, 2014 at 3:42 PM

Washington health exchange says computer, payment problems resolving

The Associated Press

Officials at Washington’s health exchange say they’re making progress on fixing the computer problems that have kept thousands of people from using their new health insurance.

At a meeting of the Health Benefit Exchange Board on Thursday, the agency’s associate operations director reported that nearly 7,700 people have had their payment issues resolved. Bob Finnegan did not know how many accounts they represent.

The exchange has reported billing problems with about 6,000 accounts. Most of those accounts include multiple members of one family.

Finnegan says the problems have been fixed through a combination of things. Some were resolved by going account-by-account and manually correcting entries. Others were corrected through software fixes.

Another 171 code fixes are scheduled to be made within the next few weeks.

Comments | Topics: billing problems, Washington Health Benefit Exchange

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