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HealthCare Checkup

The Seattle Times health-care team tracks the local impact of the Affordable Care Act.

November 17, 2014 at 4:33 PM

Exchange holding steady for second day

Washington Healthplanfinder — the state insurance exchange’s website — held steady today, with no reported downtime after reopening about 6 a.m. following scheduled maintenance.

A scan of social media did turn up a number of users who experienced delays in navigation, missing features and occasional freezes. We can’t confirm whether those problems were caused by the exchange site, malware or configuration issues on consumers’ computers. In our once-an-hour monitoring of the site, we encountered no problems.

The exchange reported 1,900 visitors on Saturday and 3,300 visitors on Sunday. Figures are not yet in for Monday. The call center received approximately 1,000 calls on Saturday and 2,000 on Sunday.

In addition, according to spokeswoman Bethany Frey, 500 small businesses have also created accounts through Washington Healthplanfinder Business, which launched statewide on Oct. 17.

The exchange does not yet have figures on actual enrollments and renewals. The exchange is shooting for a target of 85,000 new enrollees in this enrollment period.  During last year’s open enrollment, more than 160,000 enrolled and approximately 140,000 remained in the exchange at the end of the first period.

Although the exchange site seems to have steadied out, it has been subject to repeated maintenance outages when linked sites at other state and federal agencies conduct maintenance.  Another maintenance outage is scheduled for 10 p.m. today to 6 a.m. Tuesday.

 

 

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