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HealthCare Checkup

The Seattle Times health-care team tracks the local impact of the Affordable Care Act.

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You are currently viewing all posts written by Patrick Marshall.

November 19, 2014 at 5:54 PM

Lively exchange board meeting airs frustrations over system problems

Today’s board meeting of the Washington Health Benefit Exchange, which manages the Washington Healthplanfinder state health insurance exchange, was decidedly lively, with board members expressing frustration on a number of issues. 1. Some consumers have accounts that incorrectly show balances due and are unable to enroll in new plans. When they call the exchange, said…



November 17, 2014 at 4:33 PM

Exchange holding steady for second day

Washington Healthplanfinder — the state insurance exchange’s website — held steady today, with no reported downtime after reopening about 6 a.m. following scheduled maintenance. A scan of social media did turn up a number of users who experienced delays in navigation, missing features and occasional freezes. We can’t confirm whether those problems were caused by the…



November 16, 2014 at 7:38 PM

Washington Healthplanfinder back up after on-and-off service

UPDATE, Monday, 6:30 a.m. | The Washington Healthplanfinder site was down Sunday night to Monday morning while the Department of Social and Health Services did weekly maintenance to their eligibility service, said Bethany Frey, spokeswoman for the Washington Healthplanfinder. “This was not any type of a glitch or outage,” Frey said. ORIGINAL…


Comments | More in General News | Topics: Healthplanfinder

September 4, 2014 at 4:58 PM

Healthplanfinder drops some for non-payment, adds others

According to figures released today by the Washington Health Benefit Exchange, 24,072 people have been dropped from coverage through the Healthplanfinder insurance exchange since those plans took effect in January 2014. Of that number, 8,310 were disenrolled because of non-payment of premiums, 7,735 voluntarily ended their coverage, and 8,027 were determined to no longer be eligible for a qualified…



August 21, 2014 at 7:38 PM

Healthplanfinder: ‘Moderately effective,’ could improve

How does Washington’s online exchange marketplace compare with those in other states? As part of an ongoing study, the nonprofit Urban Institute assessed how well state exchanges created  under the Affordable Care Act provide the sort of information consumers want to know about insurance plans they’re considering buying. The report — Physician Network Transparency: How Easy…


Comments | Topics: Affordable Care Act, Bill Hinkle, Don Conant

July 21, 2014 at 8:19 PM

Washington health exchange sounds the alarm, questions Deloitte

One message came through loud and clear at today’s meeting of the Washington Health Benefit Exchange’s Operations Committee: It may not be time to panic about the health exchange’s problem-riddled invoicing and payments system, but it is time to sound the alarm and get all hands on deck. “We are really out of rope on this…


Comments | Topics: Deloitte, Washington Health Benefit Exchange

June 4, 2014 at 1:04 PM

Washington health insurance exchange CIO resigns

Curt Kwak, chief information officer of the Washington Health Benefit Exchange, which manages the Washington Healthplanfinder online insurance marketplace, has resigned for personal reasons. “I want to spend more time with my family,” Kwak said this morning. Kwak oversaw the technical side of the development of the exchange’s website and its integration with state and federal databases from August…



May 22, 2014 at 9:54 PM

State health providers call for fixes, more transparency from health exchange

The Association of Washington Healthcare Plans – an alliance of licensed health maintenance organizations (HMO) and health care service contractors (HCSC) in Washington state – said Wednesday that problems with thousands of consumers’ health claims have resulted in delays of service or in claims payments to an estimated 15 percent of enrollees in the state’s online insurance exchange. In…



April 29, 2014 at 2:45 PM

Healthplanfinder site fixes potential password problem

The folks who run the Washington Healthplanfinder online exchange heard about several consumers who said that when they needed a new password from the website, the password was emailed to them in plain text — making it relatively easy to viewed by anyone intercepting the e-mail.  They were concerned about the security of that practice. I checked with Curt…



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