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HealthCare Checkup

The Seattle Times health-care team tracks the local impact of the Affordable Care Act.

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You are currently viewing all posts written by Patrick Marshall.

December 18, 2014 at 2:31 PM

Exchange board votes to turn invoicing over to insurers

In a move that took some by surprise, the board of the Washington Health Benefit Exchange voted to take the exchange out of the business of managing customer payments and invoices. The action came on a motion made by Phil Dyer, a member of the board, which operates the Washington Healthplanfinder exchange. After heated comments at a board…

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December 17, 2014 at 1:04 PM

Exchange withholds payments to contractor Deloitte over glitches

Washington state’s health insurance exchange is withholding payments to its primary technology contractor, Deloitte, as a result of repeated problems with the Washington Healthplanfinder website and the exchange’s payments and accounts systems. While the Healthplanfinder website has been more stable during the current open enrollment period than it was in the first open enrollment last year, glitches continue…

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December 16, 2014 at 2:58 PM

Update: Exchange site back up after being down — again

Update, 3:15 p.m.: The Washington Healthplanfinder site is back up and running. According to exchange spokeswoman Bethany Frey, the exchange’s system integrator, Deloitte, made an error while implementing a manual data fix to customer invoices yesterday evening. “This involved making changes to a limited number of customer invoices that should not have been altered,” she said. “The…

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December 4, 2014 at 6:30 PM

Exchange, insurance commissioner at odds over glitches and transparency

The most recent glitch on the Washington Healthplanfinder exchange has resulted in an unwelcome hassle for the 6,000 consumers whose enrollments were mistakenly canceled and in rising tension between the state insurance commissioner and exchange staff. On Wednesday, the day after the glitch was disclosed in a press release, state Insurance Commissioner Mike Kreidler sent a…

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December 2, 2014 at 6:39 PM

Another glitch afflicts an estimated 6,000 health exchange customers

About 6,000 enrollments in health plans offered by the Washington Healthplanfinder insurance exchange were improperly canceled because of an error, according to the Washington Health Benefit Exchange, which manages the exchange. “Early analysis indicates that our system integrator, Deloitte, ran an automated enrollment cancellation process in error,” said Richard Onizuka, CEO of the exchange, in…

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November 19, 2014 at 5:54 PM

Lively exchange board meeting airs frustrations over system problems

Today’s board meeting of the Washington Health Benefit Exchange, which manages the Washington Healthplanfinder state health insurance exchange, was decidedly lively, with board members expressing frustration on a number of issues. 1. Some consumers have accounts that incorrectly show balances due and are unable to enroll in new plans. When they call the exchange, said…

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November 17, 2014 at 4:33 PM

Exchange holding steady for second day

Washington Healthplanfinder — the state insurance exchange’s website — held steady today, with no reported downtime after reopening about 6 a.m. following scheduled maintenance. A scan of social media did turn up a number of users who experienced delays in navigation, missing features and occasional freezes. We can’t confirm whether those problems were caused by the…

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November 16, 2014 at 7:38 PM

Washington Healthplanfinder back up after on-and-off service

UPDATE, Monday, 6:30 a.m. | The Washington Healthplanfinder site was down Sunday night to Monday morning while the Department of Social and Health Services did weekly maintenance to their eligibility service, said Bethany Frey, spokeswoman for the Washington Healthplanfinder. “This was not any type of a glitch or outage,” Frey said. ORIGINAL…

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