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HealthCare Checkup

The Seattle Times health-care team tracks the local impact of the Affordable Care Act.

Topic: Michael Marchand

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March 3, 2014 at 5:34 PM

Need insurance help? Prepare to wait.

The number of Washington residents insured through the state’s health insurance exchange keeps rising, but those struggling with their applications still face lengthy waits for help.

The state’s toll-free help line has been swamped since the launch of Washington Healthplanfinder this fall. The center has increased its staff from about 135 customer representatives in October to 525 now.

More than 106,000 residents have bought insurance through Healthplanfinder, the state’s insurance marketplace, according to the latest weekly report released Monday. An additional 322,000 people have used the site to sign up for Medicaid for the first time, including those who are newly eligible thanks to the expansion of the program under the Affordable Care Act and those who previously qualified but did not enroll.

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0 Comments | Topics: Affordable Care Act, Michael Marchand, Washington Health Benefit Exchange

February 27, 2014 at 4:09 PM

Washington’s insurance ads: Quirky and hip or offensive?

Are the new ads promoting health insurance for Washington’s young people quirky, hip and funny — or are they insulting and offensive? Michael Marchand says it doesn’t matter. “I don’t care if people like or hate what I’m doing, so long as they get the url right,” said Marchand, director of communications with the Washington Healthplanfinder, the website…

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0 Comments | Topics: Affordable Care Act, Michael Marchand, Washington Health Benefit Exchange Board

February 19, 2014 at 4:52 PM

State using fake rappers, real patients in new health-insurance ad campaign

If you attend roller derby and ice hockey you may see something new: signs, booths and videos encouraging you — particularly if you’re young — to sign up for health insurance through Washington Healthplanfinder, the state exchange marketplace. The coveted “young invincibles” are the target of this new campaign, which is gearing up as the…

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0 Comments | Topics: drug treatment, ice hockey teams, Macklemore

December 19, 2013 at 3:47 PM

Insurance exchange eliminates backlog of paper applications

After weeks of intense effort, the state’s health-insurance exchange, Washington Healthplanfinder, has caught up on the entire backlog of paper applications that residents have submitted for health-care coverage in 2014. Healthplanfinder has received more than 20,000 paper applications to date. By Wednesday, all of those applications had been processed, said Michael Marchand, communications director for the Washington…

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0 Comments | Topics: backlog, Michael Marchand, Washington Health Benefit Exchange