The number of Washington residents insured through the state’s health insurance exchange keeps rising, but those struggling with their applications still face lengthy waits for help.
The state’s toll-free help line has been swamped since the launch of Washington Healthplanfinder this fall. The center has increased its staff from about 135 customer representatives in October to 525 now.
More than 106,000 residents have bought insurance through Healthplanfinder, the state’s insurance marketplace, according to the latest weekly report released Monday. An additional 322,000 people have used the site to sign up for Medicaid for the first time, including those who are newly eligible thanks to the expansion of the program under the Affordable Care Act and those who previously qualified but did not enroll.More