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Husky Football Blog

The latest news and analysis on the Montlake Dawgs.

September 10, 2010 at 8:32 PM

Statement from Comcast on last week’s outage

For those who asked about a Comcast outage last week that caused some viewers to miss some of the BYU game, here’s the official word from the company:

A key piece of equipment that is used to deliver video signals through our network malfunctioned, resulting in a loss of cable television service to approximately 20,000 customers in the North Seattle area. The outage started at approximately 7:20 p.m. It immediately triggered alarms at our network monitoring center in Everett and we began to work the problem.
Typically, when a video outage is repaired, it takes time for all the channels in all of the impacted areas to come back. In this case, the first customers began seeing their channels restored shortly after 9 p.m., with the rest by 10 p.m.
Unless an outage occurs for a prolonged period of time, we typically do not automatically issue a credit.

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