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Microsoft Pri0

Welcome to Microsoft Pri0: That's Microspeak for top priority, and that's the news and observations you'll find here from Seattle Times technology reporter Matt Day.

February 15, 2006 at 3:30 PM

Making phone fixes a snap

BARCELONA, Spain — Bellevue-based SNAPin Software said today Orange, the global wireless giant, has deployed its software as part of a customer trial in the United Kingdom.

SNAPin’s software helps eliminate phone calls to a mobile operator’s customer care center by helping users solve their own problems, which has become an increasing concern as phones become more complicated and more services start to roll out.

The savings can be significant, SNAPin said. It said Orange U.K. customers will be able to solve problems on their own handset that normally would have cost the carrier’s customer care department $20 to $60 to resolve.

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