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Microsoft Pri0

Welcome to Microsoft Pri0: That's Microspeak for top priority, and that's the news and observations you'll find here from Seattle Times technology reporter Matt Day.

December 12, 2006 at 12:30 PM

Hyper growth ahead for HyperQuality

HyperQuality said today that it has raised $10 million in venture capital.

The Seattle company monitors customer-care telephone conversations, e-mail and chat interactions for mid-size to Fortune 1000 companies from two evaluation centers, one in Gurgaon, India, and the other in Seattle.

The round was led by Bellevue’s Ignition Partners with participation of Miramar Venture Partners, Rustic Canyon and Divergent Ventures. Previously, the company had raised $5.5 million.

HyperQuality will use the new funds to invest in product development and technology, and to expand its sales force to support sales, which are expected to grow by 200 percent in 2007.

Today, its services are used by more than 35,600 agents from 136 call centers, representing customers such as AOL, Allconnect, Carlson Leisure Travel Services, Covad, Lillian Vernon and Time Warner Cable.

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