Follow us:

Microsoft Pri0

Welcome to Microsoft Pri0: That's Microspeak for top priority, and that's the news and observations you'll find here from Seattle Times technology reporter Matt Day.

December 18, 2006 at 10:57 AM

Comcast still down

On Sunday, Comcast said it had crews working around the clock to repair hundreds of downed cable lines.

The company said much of the work is left to be done in areas where the lights are off, such as Seattle, South King County, South Snohomish County, Westport, the Eastside, Mercer Island and areas of Pierce County.

The company said at least 700 downed cable lines throughout Western Washington are still left to repair.

In addition, Comcast reported long hold times at its two Western Washington call centers in Fife and Everett. Even with every available customer service representative working overtime and answering phones, the company has asked customers to be patient as it works as quickly as possible to restore service.

Comcast must wait for power to be restored before it fixes its cable or fiber optic lines.

UPDATE: Comcast said today that it will issue credits in this situation for those who have not had service because of the storm. However, every customer will need to call to receive credit because it will be based on how many days they were without power. Also, Comcast reported that they are experiencing heavy call volumes and therefore would ask if customers seeking refunds could call later in the week or next week.

Comments | More in Wireless & telecom

COMMENTS

No personal attacks or insults, no hate speech, no profanity. Please keep the conversation civil and help us moderate this thread by reporting any abuse. See our Commenting FAQ.



The opinions expressed in reader comments are those of the author only, and do not reflect the opinions of The Seattle Times.


The Seattle Times

The door is closed, but it's not locked.

Take a minute to subscribe and continue to enjoy The Seattle Times for as little as 99 cents a week.

Subscription options ►

Already a subscriber?

We've got good news for you. Unlimited seattletimes.com content access is included with most subscriptions.

Subscriber login ►
The Seattle Times

To keep reading, you need a subscription upgrade.

We hope you have enjoyed your complimentary access. For unlimited seattletimes.com access, please upgrade your digital subscription.

Call customer service at 1.800.542.0820 for assistance with your upgrade or questions about your subscriber status.

The Seattle Times

To keep reading, you need a subscription.

We hope you have enjoyed your complimentary access. Subscribe now for unlimited access!

Subscription options ►

Already a subscriber?

We've got good news for you. Unlimited seattletimes.com content access is included with most subscriptions.

Activate Subscriber Account ►