Research In Motion said that BlackBerry service had been restored after overnight service interruptions caused most of its 8 million customers in North America to go without e-mail.
Reuters reported that the company said it’s reviewing the root cause of the disruption, which began Tuesday night, and is “closely monitoring systems to maintain normal service levels”.
It gave no details on what caused the outage.
I noticed that I stopped getting e-mails after receiving one at 5:45 p.m. I didn’t get another until 8:30 p.m., and then not another one until 1:30 a.m. today. And that’s just not normal.
For power users, this must have caused momentarily panics, if not withdrawal symptoms.
Profitline, a telecom expense management firm, actually tried to qualify the outage in financial terms. It conducted a poll among large enterprises and telecom professionals and found that 44.5 percent reported “moderate or substantial” impact to enterprise productivity.
Only 18.2 percent reported no impact.
“These numbers show the critical role that wireless devices play in corporate America,” said Randall De Lorenzo, ProfitLine’s vice president. “Wireless communication has gone from a travel convenience to a mission critical communications tool.”