Microsoft says it has not “received any widespread reports of Xbox 360s scratching discs.” That’s the line from company spokesman Jack Evans, who was responding to a class action lawsuit filed in Florida.
As reported in the South Florida Business Journal:
The suit, which seeks class action status, was filed on behalf of Jorge Brouwer, a Broward County resident who bought an Xbox 360 late last year. It says that damages exceed $5 million and Microsoft has sold 11.6 million units since it was launched in November 2006.
Evans said late this afternoon that Microsoft had “only just learned of this lawsuit so we haven’t had time to evaluate it.”
The suit was filed by Hodkin Kopelowitz Ostrow, a Fort Lauderdale law firm. Its offices were closed when I called just now for comment.
Microsoft has a program for replacing scratched disks, but it only applies to titles the company publishes itself. Only 10 titles are currently covered by the program and Microsoft charges $20 per disc.
The suit comes days after Microsoft acknowledged an “unacceptable rate” of “general hardware failures” with the Xbox 360. Microsoft executives declined to identify the exact nature of the failures, but reports suggested the video game consoles were overheating.