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Microsoft Pri0

Welcome to Microsoft Pri0: That's Microspeak for top priority, and that's the news and observations you'll find here from Seattle Times technology reporter Matt Day.

October 20, 2009 at 6:59 PM

Microsoft starts recovery of Sidekick data

Sidekick users can start recovering some of the data that was lost on their mobile devices.

Microsoft, which runs the Sidekick services through its subsidiary Danger, said today users can reload their address books by going to the T-Mobile Web site. T-Mobile is the wireless carrier that sells the Sidekick device and service contract.

While Microsoft calls the number of users who lost their data a “minority,” it was a very vocal group that spread their complaints far and wide through social networks such as Twitter. Here and here are our earlier stories on the data loss.

Microsoft is still searching for Sidekick photos, task lists and other data. Here is what the company posted today:

The Danger / Microsoft team continues to work around the clock and has completed its latest round of rigorous tests. We are now ready to make the first phase of the content restoration process available to you, starting with personal contacts.

This data restoration effort is only necessary for the minority of customers who lost data from their Sidekick devices.

Beginning today, log into the My T-Mobile website, where there will be a recovery tool to restore contacts you may have lost during the recent service outage. This tool will enable you to view the contacts you had on your device as of October 1. With a few clicks and a confirmation, you will be able to restore these contacts to your Sidekick. If you have recreated some of the same contacts on your Sidekick since October 1, you can choose to keep both sets of contacts, merge them, or just keep the set of contacts now on your device. You may also edit any partial or complete duplicates on your Sidekick after restoration.

We continue to work 24 hours a day, 7 days a week to restore your data. We’re making solid progress on the next phase in this restoration process, including your photographs, notes, to-do lists, marketplace data and high scores.

We appreciate your ongoing patience.

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