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March 28, 2012 at 11:34 AM

AT&T to offer Windows Phone OS update — just not yet

Some Windows Phone customers on AT&T have expressed mounting frustration that AT&T has yet to offer a software update to current Windows Phone users that Microsoft has had out for months.

The “8107” update, which Microsoft made available in January, is intended to fix the so-called “disappearing keyboard” problem where the onscreen keyboard sometimes disappears while typing, as well as provide fixes for some other problems.

A few days ago, an AT&T community manager posted on the company’s forum that the company currently is not planning to offer the 8107 update, spurring another round of frustration from Windows Phone customers.

Local AT&T spokeswoman Anne Marshall confirmed that the company will not be providing the 8107 update.

Marshall did say, however, that AT&T will be providing Microsoft’s next Windows Phone OS update. That future update, which doesn’t have an official name yet, has been referred to by media and others variously as Windows Phone 7.5 Refresh, CR3, and by the codename “Tango.” [Note: This paragraph has been updated to clarify that AT&T does not refer to this update by any of the specific names mentioned above. AT&T refers to it as a “future update.”]

According to rumors, the new update will be bigger and include the fixes in the 8107 update, such as the “disappearing keyboard” fix. Microsoft has not officially said anything about what this update will include, other than that it will make the OS easier to run on lower-cost handsets in emerging economies.

Marshall explained AT&T’s decision to go with the newer, larger update, rather than providing the 8107 update, this way: “In general, we tend to do a larger update at once rather than smaller, more frequent ones.”

Neither AT&T nor Microsoft would give an exact date for when the new update will be rolled out.

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