Follow us:

Microsoft Pri0

Welcome to Microsoft Pri0: That's Microspeak for top priority, and that's the news and observations you'll find here from Seattle Times technology reporter Janet I. Tu.

October 21, 2013 at 7:37 AM

Microsoft pulls Windows RT 8.1 update; some experiencing difficulties with Windows 8.1 update too

[An update has been posted below, with Microsoft saying the Windows RT 8.1 update problems is affecting a small percentage of Surface RT users. It did not say when the update will be available again in the Windows Store.]

Only a day after announcing that the Windows 8.1 update was available for download, Microsoft on Friday pulled the Windows RT 8.1 update from the Windows Store.

(Windows RT is a variant of Windows, a sort of “Windows lite” designed to run on devices, such as tablets, using power-sipping ARM processors.)

On Friday, a company representative had said in a Microsoft community support forum that: “Windows RT 8.1. Microsoft is investigating a situation affecting a limited number of users updating their Windows RT devices to Windows RT 8.1.  As a result, we have temporarily removed the Windows RT 8.1 update from the Windows Store.  We are working to resolve the situation as quickly as possible and apologize for any inconvenience.  We will provide updates as they become available.”

Microsoft has not said when the update will be available again in the Windows Store.

It appears that in addition to whatever is ailing the Windows RT 8.1 update, that quite a few people are having problems with the Windows 8.1 update as well. In replying to an official Microsoft blog post announcing the update, some commenters said they were having trouble installing the update; or that after they updated to Windows 8.1, Office was deactivated on their machines or that the colors on certain games and apps appeared strange.

[Update 11 a.m.: Microsoft says the Windows RT 8.1 update problem is limited to a small percentage of Surface RT users. It's providing recovery media for those users who've already been affected. But the company hasn't yet said when the update will be available again in the Windows Store. Here's the statement from Microsoft:

Based on our investigations of a situation customers have encountered updating to Windows RT 8.1, we can confirm that as of now this is a Windows update issue only affecting Surface RT customers.

While only less than 1 out of every 1,000 ( or less than 0.1%) Surface RT customers who have installed Windows RT 8.1 have been impacted, improving their experience and ensuring their systems are fully operable as quickly as possible is our number one priority.

We have made recovery media available for download  here (http://www.microsoft.com/surface/en-us/support/warranty-service-and-recovery/surface-rt-startup-error-0xc000000d?lc=1033) along with actionable guidance for affected customers.

We continue to work towards making the Windows RT 8.1 update available in the Windows Store again and apologize for any inconvenience. Further updates will be provided as they become available.

Also, Brandon LeBlanc, who works in marketing at Microsoft, has been responding to some of the comments people have posted regarding difficulties with the update.

He is referring those having issues installing the update to the Microsoft Community forum.

Those who can't find the update should go here. And he is referring those with general questions about the update to this FAQ.

Several commenters have asked for the ISO images for the update, rather than having to update through the Windows Store. LeBlanc says Microsoft is not releasing the ISO image except to people who have MSDN and TechNet subscriptions.]

Comments | More in Microsoft | Topics: windows 8.1, windows rt 8.1

COMMENTS

No personal attacks or insults, no hate speech, no profanity. Please keep the conversation civil and help us moderate this thread by reporting any abuse. See our Commenting FAQ.



The opinions expressed in reader comments are those of the author only, and do not reflect the opinions of The Seattle Times.


Advertising
The Seattle Times

The door is closed, but it's not locked.

Take a minute to subscribe and continue to enjoy The Seattle Times for as little as 99 cents a week.

Subscription options ►

Already a subscriber?

We've got good news for you. Unlimited seattletimes.com content access is included with most subscriptions.

Subscriber login ►
The Seattle Times

To keep reading, you need a subscription upgrade.

We hope you have enjoyed your complimentary access. For unlimited seattletimes.com access, please upgrade your digital subscription.

Call customer service at 1.800.542.0820 for assistance with your upgrade or questions about your subscriber status.

The Seattle Times

To keep reading, you need a subscription.

We hope you have enjoyed your complimentary access. Subscribe now for unlimited access!

Subscription options ►

Already a subscriber?

We've got good news for you. Unlimited seattletimes.com content access is included with most subscriptions.

Activate Subscriber Account ►