Microsoft may have sold a million Xbox One consoles within the first 24 hours of launch last Friday, but a number of them also had faulty disc drives.
A number of users have said on an Xbox One support forum that they hear a clicking or crunching sound when they insert discs into the consoles and that the consoles won’t read the discs.
(Some users are apparently finding that a DIY fix — turning the console upside down and hitting it — is working for them. Not that we’re recommending it.)
Microsoft has acknowledged the problem, saying “the issue is affecting a very small number of Xbox One customers. We’re working directly with those affected to get a replacement console to them as soon as possible through our advance exchange program.”
The company did not say how many customers were affected or where the problem stemmed from.
For those who are waiting for their replacement console to arrive, Microsoft is offering a free digital download of launch titles published by Microsoft Studios, including “Forza Motorosport 5” and “Ryse: Son of Rome.”
Veteran Microsoft analyst Rick Sherlund — who, by the way, got one of the faulty Xbox One consoles — said in an investors note earlier this week that Microsoft is likely to lose money this fiscal year on Xbox.
“The fundamental question for new management of Microsoft,” Sherlund wrote, in reference to Microsoft’s search for a new CEO, “will be whether the battle for the consumer can be won by leveraging Xbox One more broadly in the living room or whether this opportunity has been disintermediated by mobile smartphones and tablets.”