Microsoft is acquiring Parature, a Herndon, Va.-based company that provides cloud-based customer service software.
Parature’s offerings, most notably software that provides customer self-service capabilities, will complement Microsoft’s Dynamics line of customer relationship management software, Microsoft said.
Parature says it supports more than 3,000 brands and about 70 million end users worldwide.
Microsoft plans to continue to offer Parature’s solutions and to support its existing, as well as new, customers.
Parature’s 100 employees, and its offices, will remain in Herndon. Once the deal closes, the Parature employees will become Microsoft employees.
Terms of the deal were not disclosed.