[Update 2:50 p.m. 3/12/14: Microsoft says it has fixed the Xbox Live sign-in issue where some members were having trouble signing in to the service.
The company issued a statement, saying:
Microsoft is investigating an issue that may interrupt customer access to some Microsoft online services. This is unrelated to the launch of “Titanfall”and the Xbox Live service is up and running. The issue on Xbox is resolved, but unfortunately a small percentage of Xbox One owners may still experience a sign-in issue on Xbox Live, which can be fixed with a cold reboot of the Xbox One by powering down, unplugging, waiting 10 seconds, plugging back in and powering back on. The Xbox team sincerely apologizes for the interruption.
Some Xbox Live members are having trouble today signing into the service — an issue Microsoft says is not related to the launch shortly after midnight today of “Titanfall.”
“Titanfall” is a first-person shooter, multi-player game that requires users to have an Xbox Live Gold membership and be online to play.
Microsoft’s Xbox Live Service Status page today acknowledged:
We’re receiving reports that some Xbox members are unable to sign in to Xbox Live. We are working very hard right now to get you back online. We appreciate your patience while we investigate this issue. We’ll update you again in 30 minutes.
Microsoft declined to specify how many users are affected.
Larry Hyrb, Microsoft’s director of Xbox programming who is also known by his Xbox gamertag “Major Nelson,” tweeted the following:
If you are having issues signing into Xbox Live, we are aware of it and actively working on the issue. This is not a #Titanfall issue
— Larry Hryb (@majornelson) March 11, 2014