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April 17, 2014 at 8:43 AM

Nokia halts European sales of its first Windows tablet due to faulty charger

Nokia has suspended sales of its Lumia 2520 tablet in several European countries due a faulty charger, and halted sales of a travel charger accessory for the tablet in the U.S.

Nokia Lumia 2520 with Power Keyboard (Photo from Nokia)

Nokia Lumia 2520 with Power Keyboard (Photo from Nokia)

The AC-300 charger, made by a third party, is the charger packaged with the Lumia 2520 sold in Austria, Denmark, Finland, Germany, Russia, Switzerland and the United Kingdom.

“Under certain conditions, the plastic cover of the charger’s exchangeable plug could come loose and separate. If loose and separated, certain internal components may cause an electric shock if touched while the plug remains in the live socket,” Nokia said.

“While there have been no confirmed consumer incidents related to this potential quality issue, product quality and safety are top priorities at Nokia,” Jo Harlow, Nokia’s vice president of smart devices, said in a news release. “We apologize to the owners of the Lumia 2520, and we are working with urgency to minimize the inconvenience.”

The company strongly advised that people not use the charger until further notice.

Nokia estimates that about 30,000 chargers are affected by the advisory.

The AC-300 charger is not the charger that is sold with the Lumia 2520 tablet in the United States, and Nokia is not suspending sales of the tablet in the U.S.

But the company is halting U.S. sales of a travel charger accessory for the Lumia 2520. About 600 of those have been sold and owners of those chargers are being advised to stop using them until further notice.

Nokia is posting updates about the whole issue here. In the FAQ, the company did not specify when replacement chargers will be available, saying only that “we’re working with all our suppliers to minimize the inconvenience.”

The Lumia 2520 is one of the few tablets on the market running Windows RT 8.1, the Windows version designed to run on devices using battery-saving ARM processors.

Comments | More in Microsoft | Topics: lumia, nokia, nokia lumia 2520

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