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Microsoft Pri0

Welcome to Microsoft Pri0: That's Microspeak for top priority, and that's the news and observations you'll find here from Seattle Times technology reporter Matt Day.

June 24, 2014 at 12:29 PM

Exchange Online is down for some customers [Update: Microsoft says issue has been resolved]

Microsoft says it’s resolved the problem with Exchange Online that led to some customers not being able to send or receive emails.

The company issued a statement this afternoon, saying:

On Tuesday, June 24th, 2014, at approximately 6:30 AM EDT, some North American customers experienced email delays with Exchange Online. The issue has since been resolved and the service is now functioning normally. We sincerely apologize to our customers for any inconvenience this incident may have caused and continuously strive to improve our service and using these opportunities to drive even greater excellence in our service delivery.

From earlier:

Some Office 365 and Exchange Online customers from different locations around the U.S. are reporting problems accessing their emails.

The users are unable to send and/or receive their Outlook emails, according to the posts in the Office 365 community forum.

The problem appears to be with Exchange Online, Microsoft’s hosted email service, which can be purchased as a stand-alone email service or as part of an Office 365 plan that includes Office, SharePoint, and Lync.

Microsoft support earlier today posted in the forum, saying: “Engineers are continuing to investigate the underlying root cause of degradation to the portion of capacity responsible for facilitating connection requests to the Exchange Online Service”

Microsoft has issued a statement, saying: “Some Exchange customers are experiencing email delays. Our engineering team is actively working to resolve this issue. We recommend customers visit the service health dashboard for real-time updates.”

This follows on the heels of Monday’s Lync outage. Microsoft did not indicate whether the outages are related.

Comments | More in Microsoft | Topics: exchange, office 365

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