Welcome to Microsoft Pri0: That's Microspeak for top priority, and that's the news and observations you'll find here from Seattle Times technology reporter Janet I. Tu.
Topic: dynamics crm
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October 21, 2013 at 1:11 PM
Microsoft is emphasizing mobile-first and social connections in its latest customer relationship management (CRM) software releases.
The company released its Dynamics CRM Online Fall ’13 earlier this month. At the end of this month, people will be able to buy on-premises and partner-hosted versions.
As part of the CRM licenses that companies pay for those services, Microsoft is now also adding some mobile experiences at no additional cost.
Microsoft has designed new CRM apps for Windows tablets and iPads. Later this month, it will release new apps for Windows Phone, Android phones and iPhones. (The company is working on building an app for Android tablets.)
The new release also includes Yammer, Lync and Skype integration.
In addition, with the new release, Microsoft is partnering with InsideView, which offers social and leadership insights into companies. InsideView says it aggregates some 30,000 different sources of data to present social intelligence on companies. Microsoft and InsideView’s partnership is resulting in something called Social Insights, which provides information such as company hierarchy, connections that a user might have to reach specific people within a target company, and contact information. Social Insights will be part of Microsoft Dynamics CRM Online and will be available to those with Professional licenses in the United States on Oct. 30. A global rollout is planned for 2014.
March 19, 2013 at 8:40 AM
They may not be familiar household names, in the way that Windows and Office are, but Dynamics CRM and Dynamics ERP are two Microsoft products that are among the company’s faster growing products.
Microsoft Business Solutions, the division that produces the Dynamics line of business management software, has plans for further growth. It announced today at its Convergence annual conference for customers and partners an acquisition as well as several new releases. About 11,000 people are attending the conference in New Orleans this year.
Microsoft is acquiring NetBreeze, a Swiss social media monitoring and analytics company. The acquisition is intended to further the company’s goal of embedding social monitoring capabilities across Dynamics CRM offerings. Dynamics CRM is Microsoft’s set of customer relationship management tools. Terms of the deal were not disclosed.
Microsoft is also releasing a new version of MarketingPilot, the software from the marketing automation software company of the same name, which Microsoft purchased in October. MarketingPilot provides software for marketing departments and ad agencies to help them better understand their customers and manage and execute their marketing campaigns. The new version, which will be able to work with Dynamics CRM, features a simplified user experience, according to Microsoft.
The overall revenue for Dynamics has grown 12 percent year over year, with revenue for CRM growing more than 30 percent, said Seth Patton, senior director of Microsoft Dynamics CRM. (Microsoft did not disclose the revenue amount for Dynamics.) It now has 3 million users, he said.