Follow us:

Microsoft Pri0

Welcome to Microsoft Pri0: That's Microspeak for top priority, and that's the news and observations you'll find here from Seattle Times technology reporter Janet I. Tu.

Topic: dynamics crm

You are viewing the most recent posts on this topic.

February 18, 2014 at 6:01 AM

Previous purchases power Microsoft’s new Dynamics CRM capabilities

Microsoft has added automated marketing, self-serve customer service and social listening capabilities to its Dynamics CRM offerings.

The new offerings — which will be part of a new Dynamics CRM release expected in the second quarter this year — ┬ácome about in part because of several acquisitions Microsoft has made in the past few years.

More

0 Comments | More in Microsoft | Topics: dynamics crm

January 7, 2014 at 7:03 AM

Microsoft buys customer service software company Parature

Microsoft is acquiring Parature, a Herndon, Va.-based company that provides cloud-based customer service software. Parature’s offerings, most notably software that provides customer self-service capabilities, will complement Microsoft’s Dynamics line of customer relationship management software, Microsoft said. Parature says it supports more than 3,000 brands and about 70 million end users worldwide. Microsoft plans to continue to offer…

More

0 Comments | More in Microsoft | Topics: dynamics crm, parature

October 21, 2013 at 1:11 PM

Microsoft emphasizes mobile, social insights in new Dynamics CRM release

Microsoft is emphasizing mobile-first and social connections in its latest customer relationship management (CRM) software releases. The company released its Dynamics CRM Online Fall ’13 earlier this month. At the end of this month, people will be able to buy on-premises and partner-hosted versions. As part of the CRM licenses that companies pay for those services,…

More

0 Comments | More in Microsoft | Topics: dynamics crm, insideview

March 19, 2013 at 8:40 AM

Microsoft Dynamics announces new acquisition, upcoming releases

They may not be familiar household names, in the way that Windows and Office are, but Dynamics CRM and Dynamics ERP are two Microsoft products that are among the company’s faster growing products.

Microsoft Business Solutions, the division that produces the Dynamics line of business management software, has plans for further growth. It announced today at its Convergence annual conference for customers and partners an acquisition as well as several new releases. About 11,000 people are attending the conference in New Orleans this year.

Microsoft is acquiring NetBreeze, a Swiss social media monitoring and analytics company. The acquisition is intended to further the company’s goal of embedding social monitoring capabilities across Dynamics CRM offerings. Dynamics CRM is Microsoft’s set of customer relationship management tools. Terms of the deal were not disclosed.

Microsoft is also releasing a new version of MarketingPilot, the software from the marketing automation software company of the same name, which Microsoft purchased in October. MarketingPilot provides software for marketing departments and ad agencies to help them better understand their customers and manage and execute their marketing campaigns. The new version, which will be able to work with Dynamics CRM, features a simplified user experience, according to Microsoft.

The overall revenue for Dynamics has grown 12 percent year over year, with revenue for CRM growing more than 30 percent, said Seth Patton, senior director of Microsoft Dynamics CRM. (Microsoft did not disclose the revenue amount for Dynamics.) It now has 3 million users, he said.

More

0 Comments | More in Microsoft | Topics: convergence, dynamics, dynamics ax