Welcome to Microsoft Pri0: That's Microspeak for top priority, and that's the news and observations you'll find here from Seattle Times technology reporter Janet I. Tu.
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August 14, 2013 at 10:57 AM
Service outages have hit Outlook.com and SkyDrive, with some people unable to access their emails, get address book change notifications or access their files on SkyDrive.
The company, on its service status page, said it’s working on those problems and will have updates later today.
A statement from Microsoft said the outage are affecting “a small number” of customers.
[Update 12:10 p.m.: SkyDrive appears to be functioning normally again, according to Microsoft's service status page.]
[Update 2:15 p.m.: Regarding Outlook.com, Microsoft says in the service status page: "We identified a solution to the problem and have brought most services back online. The rest of services are being brought up gradually."
A statement sent from the company did not identify the cause of the problems. The statement goes on to say: "We have restored web access for all users but some people might still see issues with their mobile devices. We are working to restore full mobile access as quickly as possible."]
[Update 4:52 p.m.: Microsoft's service status page says: "Access to email through Outlook.com has been restored. We are currently working to resolve issues syncing email with your mobile device."
Still no word on the cause of the problems.]
March 14, 2013 at 1:24 PM
Microsoft said a temperature spike in one of its data centers was the cause of an outage earlier this week that affected some people’s ability to access Hotmail.com, Outlook.com and SkyDrive.
The outage, which ran from mid-day Tuesday until early Wednesday, occurred after Microsoft started one of its regular firmware updates, wrote Arthur de Haan, a Microsoft vice president, wrote in the official Outlook blog.
According to de Haan:
On the afternoon of the 12th, in one physical region of one of our datacenters, we performed our regular process of updating the firmware on a core part of our physical plant. This is an update that had been done successfully previously, but failed in this specific instance in an unexpected way. This failure resulted in a rapid and substantial temperature spike in the datacenter. This spike was significant enough before it was mitigated that it caused our safeguards to come in to place for a large number of servers in this part of the datacenter.
These safeguards prevented access to mailboxes housed on these servers and also prevented any other pieces of our infrastructure to automatically failover and allow continued access. This area of the datacenter houses parts of the Hotmail.com, Outlook.com, and SkyDrive infrastructure, and so some people trying to access those services were impacted.