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Northwest Voices

Seattle Times letters to the editor

January 3, 2009 at 8:00 AM

UPS, FedEx delivery delays

The duopoly of laziness

I paid for two-day delivery for a couple of Christmas gifts; two weeks later they still had not arrived [“UPS, FedEx clearing backlog of late packages,” News, Jan. 1].

There used to be a time when there were at least four of these companies operating and the competition tended to ensure that the service provided was dependable. Now that there are basically just two, consumers do not have much of an option. They have to pay the fees, accept delays, damaged packages and a rude customer-service staff.

On a brighter note, the weather did not seem to deter the folks that deliver the newspapers to our homes. Nor did it deter the folks that delivery the mail. I saw the postal worker pretty much every day battling through the snow. On one occasion, he wasn’t able to turn into the cul-de-sac because the snow was so deep. Undeterred, he got out his vehicle, tramped through the snow to deliver packages to our homes and mail to the boxes.

It is probably a better option to use the USPS [United States Postal Service] in the future — especially if there is the threat of inclement weather.

— Jonathan Love, Kirkland

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