Dec. 31, 2009 [Click sketch to view larger]
I almost forgot to load my ORCA card last month. Thank goodness for a tweet by @PITF_Seattle directing me to this story by Sam Machkovech at Publicola.net. Machkovech wrote about long lines at Westlake and misinformed commuters wanting to talk to a human instead of using the ticket vending machines (TVMs) to load their cards.
On Thursday, I went down to load mine and I used a TVM. It was super easy. No lines. No problems.
But I see how people could get confused. The TVM says “Tickets” and you don’t know you can reload your card until you start pushing the buttons on the screen. I like Machkovech’s suggestion of adding signage to help direct people to the out-of-sight TVMs. A sign shouldn’t be too hard to make. I can sketch one pretty fast.
January 4, 2010 at 4:21 PM