You see a pothole, or some unsightly graffiti in your neighborhood — not really worth calling 911 over, but who do you tell?
Right now, you have to call City Hall, Seattle Municipal Tower or a local Neighborhood Service Center or go to the city’s website to report these types of problem. Kind of a pain.
So, Seattle has created a new smartphone app, called “Find It, Fix It,” which would allow residents to conveniently report issues in the city ranging from abandoned vehicles to graffiti. With the app, users can take photos and geo-tag the location. The reports go into a system that automatically routes the complaint to the appropriate department based on a category selected.
In a release, Mayor Mike McGinn called it “an easy way” to for citizens to tell the city about problems. He expressed hope it could lead to more mobile services, if other needs can be identified.
The city expects initial delays in response time as it adjusts to the new system, but it’s asking that users give feedback on their initial experience.