UPDATE: 1:20 p.m. |A team of CenturyLink technicians is investigating the cause of a hours-long interruption of 911 services across Washington early today.
“This is very serious. Our customers’ safety is our top priority,” said Jan Kampbell, CenturyLink’s spokeswoman for Western Washington.
The service interruption was detected about 1 a.m., and by 8 a.m., the company reported that service was fully restored to all 911 centers. During the interruption, some calls to 911 did go through to emergency services, but other calls got only a busy signal, Kampbell said.
Early reports linked the problem to a service interruption in Sheridan, Ore., but Kampbell said that was a separate and unrelated problem.
Emergency 911 phone service was restored to agencies across the state Thursday morning after a problem with the phone system shut down service to many overnight.
Kerry Zimmer, CenturyLink spokeswoman, said it’s unclear what caused the problem, which hit about 1:30 a.m., originating in Sheridan, Ore.
At 8 a.m., Zimmer said services had been fully restored.