A Comcast official apologized Wednesday after a service representative apparently changed the name of a customer in Spokane to “Asshole” on her printed bill.
The matter was first reported by consumer advocacy blogger Christopher Elliott, who said the customer, Lisa Brown, contacted him after first trying to deal with Comcast directly. Elliott identified Brown as a “volunteer for a missions organization.”
Brown told the blog that she’d tried to cancel the cable portion of her account and was sent to a Comcast “retention specialist.” Brown told Elliott that she wasn’t rude, and doesn’t understand why the customer service rep changed the name on her bill to “Asshole Brown.” Brown couldn’t be reached for comment Wednesday.
Comcast spokesman Steve Kipp said in a statement, “We have spoken with our customer and apologized for this completely unacceptable and inappropriate name change. We have zero tolerance for this type of disrespectful behavior and are conducting a thorough investigation to determine what happened. We are working with our customer to make this right and will take appropriate steps to prevent this from happening again.”
According to Elliott, Comcast offered the apology as well as a full refund for the last two years of service and two more years for free.